Refund policy
Refund Policy
We want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.
Returns
We accept returns within 30 days of delivery. To be eligible, items must be unused, in original condition, and in original packaging.
Non-returnable items
The following items are non-returnable:
-
Gift cards
-
Items marked as Final Sale
-
Items that show signs of use or damage not caused by shipping
Refunds
Once your return is received and inspected, we will notify you of approval or rejection.
Approved refunds will be issued to the original payment method within 5–10 business days.
Return shipping
Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or incorrect items
If your item arrives damaged or incorrect, please contact us within 7 days of delivery with photos so we can resolve the issue.
Order cancellations
Orders can only be canceled within 12 hours of purchase. Once an order has entered processing or shipped, it cannot be canceled.
How to start a return
Contact us at twistedhoarder2025@gmail.com with your order number and reason for return.